WE ARE HAPPY TO ACCEPT EXCHANGE. AS AN INDEPENDENT BRAND, WE OFFER EXCHANGE OR CREDIT ON ANY UNWORN ITEMS WITHIN 7 DAYS OF DELIVERY. THE ITEMS MUST BE UNHARMED, NOT WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. PLEASE NOTE THAT PURCHASES OF SALE ITEMS ARE FINAL.
No returns on International orders
Once order has been received, we process and ship the order within 7-10 working days
Steam Iron Only. DO NOT IRON PRINTS.
DRY CLEAN ONLY.
Some of the garments have a different fit and may be an oversized fit. Please refer to the “Fit” section on the shop page. We recommend sticking to your size even for the oversized fit.
HOW CAN I TRACK MY ORDER?
You will receive a shipping confirmation via email when your order has been processed and shipped.
HOW DO I RETURN AN ITEM?
Send an email to firstname.lastname@example.org including your full name and order number as it appears on your order confirmation.
Post back your return via an insured and trackable delivery method.
Returns will only be accepted if they are unworn, and with the tag still on.
DO I HAVE TO PAY SHIPPING FOR MY RETURN ITEMS?
The customer is responsible for the cost of returning an item to us. In the case of faulty or incorrect items, Croquis will cover the cost for the return shipping charges.